Annual Maintenance Contract

ANNUAL MAINTENANCE CONTRACT

Our range of services include Computer AMC Services, Annual Maintenance Contract for Printer, Annual Maintenance Contract for Computer, Annual Maintenance Contract, Annual Maintenance Contract for Desktop and Annual Maintenance Contract For Laptop.
Annual Maintenance Contract
Computer AMC Services
Being a frontrunner in the industry, we are involved in providing our customers highly qualitative Computer AMC Services .These provided services are offered in agreement with the defined guidelines to preserve our standing in the industry. To add, the employees rendering these services are appointed after stern analysis of their skills and experience.

Annual Maintenance Contract

We always think that prevention is better than Cure, as we also believe that proper maintenance and Follow-up provides lowest down time in case of computer systems. We had noticed that most of the organization in IT industry is unable to provide sound after sales support, simply because of lack of concentration in the field of after-sales-support.

We have full fledged after sales department. Headed by one of the trained staff of the organization. We have huge inventory of the spares, we are sure that will minimize your down time to great extent. Our teams of support engineers are always on alert to solve your problem irrelevant of Software or Hardware.

After long discussions with different groups of users, we have designed different packages for maintenance. We strongly recommend you to select plan, which suits you the most.

Comprehensive AMC 

  • 12 months on site
  • Including Labour + Spares
  • Replacement of Spares, if available
  • Routine preventive Maintenance
  • Priority in Support
  • Ideal for Serious user who think Time is Money

Non–Comprehensive AMC

  • 12 months on site
  • Including Labour
  • Routine preventive Maintenance
  • Priority in Support
  • Ideal for Big Installation Base.

On–Call Contract (O.C.C)

  • Charges per Problem
  • No Replacement of Spares
  • Low-Priority Compared to AMC
  • Ideal for Budgeted User

On–Call Package (O.C.P)

  • User friendly package
  • Discounted rates for Call
  • Fixed rate for any type of Call
  • Use within 24 months
  • Ideal for SOHO (Small Office & Home User)

ANNUAL MAINTENANCE CONTRACT

EXCELLENCE IT SERVICES SC O PE O F W O R K F O R ASC : –

 Spares Replacement is Not Chargeable but Spares are is Chargeable.
 Periodically Preventive maintenance will be carried out.
 A response time within 3-4 working hours from the time of receiving a call.
 Provide the Remotely Support for Any Small and Basic issue Problem & Error’. Time of 10:00am
to 8:00pm Team-viewer.
 We provide the per month 5 visit for as per contract and We Provide 1 Sunday is inspection Day this day
total inspect each and every PC and Laptop or Printer’s And After 5 visit is per call is Chargeable. Total 5
regular & 1 Sunday Total 6
 Every after 3 month we do Liquid Servicing Laptop’s & Computers.
 Since, EXCELLENCE IT SERVICES will have access to highly sensitive data while servicing or carrying out the
necessary repairs we undertake that all data or information will be kept with the utmost
confidentiality and security.
 Primary Data Backup responsibility is totally Client side but we also help to take secondary Data Backup in client
provided Drive & hard disk and other storage devices.
 We cannot provide Data recovery Services in ASC Contract this services is Chargeable .Data recovery is E xcluding
Services by Annual Service Contract (ASC) contract
 The firm shall provide services between 10.00 AM to 6.00 P.M. on all working days
 Burnt and dedicated plastic part will not cover under ASC.

C L I E N T W I LL U N D E R T A KE T O P R O V I D E T H E F O L L OW IN G R EQU IR EME N T S U N D ER T H I S A G R EEME N T :

 Will ensure as far as possible the equipment is kept away from dust and heat.
 Will only undertake System-upgrades after informing EXCELLENCE IT SERVICES i n advance, in writing.
 Will take precautionary st ep s, as far as possible to avoid viruses etc., from entering the computer systems.
 Will ensure that the computers under this ASC signed with us, are not rendered transferable to any other
company / party.
 Will use standard voltage stabilizers or Un-interrupted Power Supply (UPS) to ensure regulated power supply.
 Will ensure that the computers under this ASC signed with us, are not rendered transferable to any other
company/party.
 The number of PCs/Peripherals under ASC mentioned in the list can be increased or decreased at the discretion of
this Office. The payment shall be made for actual number of hardware under ASC on pro-rata basis.
 The work is to be carried out in the Office premises itself. However, only such work as cannot be done in the Office
premises will be allowed to be done outside with written permission of the competent authority and extra
payment would be made only for the spares in this account.
 In case of any dispute, all matters are to be settled in the Court of Panvel alone.
 If any system is discarded or terminated, which is under ASC or any system is relocated to any place other
than the original site, then this must only be done after informing EXCELLENCE IT SERVICES, in writing &
giving them one week’s prior notice thereby. If EXCELLENCE IT SERVICES does not receive any prior intimation
of this from CLIENT in writing then all resulting incurred ASC charges will also therefore have to be also paid
accordingly by the Client.
 The duration of this ASC is twelve (12) Calendar Months from the inception date previously
mentioned in this document. Clients not wishing to renew/extend this agreement (ASC) must advise
EXCELLENCE IT SERVICES in writing of such, thirty (30) days prior to the termination of the current
agreement, Failure to inform of this will result in EXCELLENCE IT SERVICES assuming in principal, that the
existing agreement shall be renewed & will run concurrently thereafter the due expiry date & all charges
accrued there will be made by client on a monthly pro-rated basis accordingly. A formal renewal agreement
will be usually otherwise be made & signed by both parties by or prior to the expiry date of this ASC
Agreement, to take then subsequent effect

 

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