Annual Maintenance Contract
The IT infrastructure of an organization is the framework that supports its business. Without it, applications cannot run, calls cannot be made and businesses cannot function.
Excellence It Services IT Infrastructure & Services provides various information technology (IT) services and solutions in Mumbai. Its enterprise solutions include compute infrastructure solutions that involve the supply and installation of desktop and laptop computers, servers, operating systems, and network infrastructure solutions comprising networking and infrastructure components, such as routers, switches, firewalls, intrusion prevention system/intrusion detection system,
We would like to take this opportunity to introduce ourselves as EXCELLENCE IT SERVICES started in January 2012 with eight years of experience in the same field. Our core area of business is Annual Maintenance Contract’s, Installation and implementation of IT infrastructure and Rentals of Computers,Laptop, Servers, Printers and accessories). And we are placed centrally in kamothe.
We always keep ourselves updated with technology and stock of IT Infrastructural products (CPU, Ram, Mother Board, Hard Disk, Network Products, etc.,) and Microsoft application software like Windows-7, Windows XP, Windows 2K, M.S.Office 2000, 2003 & 2007, Office XP and other applications.
We have well equipped office setup with the team of FIVE field and One resident Engineer with Certified, well qualified, experienced and award winning support engineers.
We will be very much happy to know you that our engineer has got awarded by one of our esteemed customer M/s TUSHAR & DEEEPAK We have well equipped and professionally experienced in troubleshooting any kind of Computer & Laptop , Network & Server related problems. We can troubleshoot remotely from our service centre.
Our service coordinator will interact with engineer and the customers to make it faster and timely availability of the service support (Field) engineers.
If any further clarifications required, do feel free to call us. We look forward for your valuable orders and serving you the best.
Assuring you of our best services at all the times.
For EXCELLENCE IT SERVICES
SCOPE OF WORK FOR ASC
• Replacement of Spares is Chargeable.
• Periodically Preventive maintenance will be carried out.
• A response time within 3 working hours from the time of receiving a call.
• Provide the Remotly Support For Any Small and Basic issue Problem & Error'. Time of (2pm to 4pm) By Teamviwer.
• We provide the per month 3 visit for as per contract and We Provide 1 Sunday is inspection Day this day total inspect each and every PC and Laptop or Printer’s And After 3 visit is per call is Chargeable.
• Since, EXCELLENCE IT SERVICES will have access to highly sensitive data while servicing or carrying out the necessary repairs we undertake that all data or information will be kept with the utmost confidentiality and security.
• Burnt and dedicated plastic part will not cover under ASC.
CLIENT WILL UNDERTAKE TO PROVIDE THE FOLLOWING REQUIREMENTS UNDER THIS AGREEMENT
• Will ensure as far as possible the equipment is kept away from dust and heat.
• Will only undertake System-upgrades after informing EXCELLENCE IT SERVICES in advance, in writing.
• Will take precautionary steps, as far as possible to avoid viruses etc., from entering the computer systems.
• Will ensure that the computers under this ASC signed with us, are not rendered transferable to any other company / party.
• Will take periodical back up of the data (daily or weekly basis only).
• Any item, which is under Annual Maintenance Contract, requiring spare parts, will be replaced at free of cost.
• In case of any dispute all matters are to be settled in the Court of Panvel alone.
• If any system is discarded or terminated, which is under ASC or any system is relocated to any place other than the original site, then this must only be done after informing EXCELLENCE IT SERVICES , in writing & giving them one weeks prior notice thereby. If EXCELLENCE IT SERVICES does not receive any prior intimation of this from CLIENT in writing then all resulting incurred ASC charges will also therefore have to be also paid accordingly by the Client.
• The duration of this ASC is twelve (12) Calendar Months from the inception date previously mentioned in this document. Clients not wishing to renew/extend this agreement (ASC) must advise EXCELLENCE IT SERVICES in writing of such, thirty (30) days prior to the termination of the current agreement, Failure to inform of this will result in EXCELLENCE IT SERVICES assuming in principal, that the existing agreement shall be renewed & will run concurrently thereafter the due expiry date & all charges accrued there will be made by client on a monthly pro-rated basis accordingly. A formal renewal agreement will be usually otherwise be made & signed by both parties by or prior to the expiry date of this ASC Agreement, to take then subsequent effect.
EXCELLENCE IT SERVICES WILL NOT BE RESPONSIBLE FOR
• Pests that invade the equipment and cause damage.
• Damage to the equipment due to Robbery, Fire, Floods, Riots, Will full damage & or neglect, capricious-violence, short circuit due to improper grounding or due to any other extraneous reasons.
• Any external connections, attachments or improper software materials, other than the equipment or
programmes specified in the Manufacturer’s Manual or Scheduled Instructions.
• If it’s engineers/personnel are not allowed by force to do the necessary repairs to the equipment, or are delayed to carry out the necessary repairs due to refusal of access or permission.
• For loss of data under any circumstances EXCELLENCE IT SERVICES is not responsible for any illegal software loaded on your computer.
We hope that the above terms and scope of work will be acceptable by you and we look forward for your valuable orders.
Thanking you and assuring you of our best services at all the times. Yours Faithfully,
For EXCELLENCE IT SERVICES
Chandrabhaga C.H.S, Plot.14, Shop.15, Near Pratik gems Behind HDFC Bank Landmark (Kamothe Police station, Nilkanth sweet), Sector 35, Kamothe, New Panvel, Navi Mumbai, Maharashtra 410209
Phone : 098671 41988, 97023 46177
Web : www.excellenceitservices.com
Email : email@example.com